Why do I have to provide my email address?
We use your email address to notify you of upcoming shipments and any changes to your account as well as to send you invitations to exclusive winery events. We will never share or sell your email address.
May I order more wine or merchandise between shipments?
Absolutely! We welcome you to call us at (707) 968-1144 to place an order over the phone or you may visit our online store. When you sign-in using your account email and password, your membership discount will automatically be applied to your purchase. Reorders of select wines from your most recent shipments receive a 30% discount within 30 days of receipt. Please check your shipments for details once they're delivered.
How can I purchase a gift membership?
Membership to the Heritage Society makes a wonderful gift because the recipient is entitled to all of the benefits that come with being a member. Upon your request, we will send a welcoming membership packet to your gift recipient, and thereafter your credit card will be charged approximately one week before any wine shipments are sent. Whenever you would like the gift membership to end, simply notify us in writing at firstname.lastname@example.org.
Is there a fee to join the Heritage Society?
There is no initial fee, but by joining the Heritage Society, you agree to accept the first two scheduled shipments of wine. Credit cards are charged approximately one week before shipments are sent, and all shipments are discounted at the member rate. Within two weeks of joining, you will receive a membership packet outlining the benefits and commitments of membership.
How long must I remain a member?
Upon joining, we ask that members receive the first two shipments of wine after which time they may choose to cancel their membership. However, we find that our members prefer to remain as such once they begin to enjoy the many benefits that the Heritage Society offers!
If I'm a member, am I still required to make reservations for tastings and experiences?
Yes. To ensure the highest quality of service, we require our members to make reservations for tastings and experiences. Please note that the maximum group we can accommodate is a party of ten and depends on availability. Although a credit card is required to make reservations, you will not be charged until the day of your visit and only if there is a fee.
How do I cancel my membership or change my account information?
Should you wish to cancel your membership, please advise us by writing to email@example.com; to make changes to your account profile, you may update your information anytime online by signing-in with the email address and password on file for your account. If you prefer, you may also contact us by phone at (707) 968-1144 or by email and we'll be happy to assist you. We are available Monday through Saturday from 8:30 a.m. to 5:00 p.m. PST. We ask that you ensure that your account profile reflects the correct contact and credit card information in order to avoid potential confusion.
How are charges tabulated for shipments?
The credit card associated with your account is typically charged during the second week of the shipping month with shipments being sent the following week. You will be charged for the retail value of your shipment, less your member discount, plus any applicable tax and shipping fees.
Why is a signature required for delivery?
Federal law requires a signature of an individual 21 years of age or older for all deliveries that contain alcohol. We strongly recommend using a business address for your shipments to ensure prompt and safe delivery of your wine.
May I suspend a shipment?
Because Excelsior members receive only two shipments per year, we will hold rather than suspend your shipment until it's convenient for you to receive.
Yes, Heritage Society members may suspend a shipment, if necessary. Rubicon members receive five shipments per year in January, March, May, September, and November and may suspend one shipment at a time for up to two shipments per calendar year. Each suspension request must be made separately, even for consecutive shipments. For every suspended shipment, you will receive an email confirmation from us; following the suspension, your shipments will be automatically reactivated. Please be assured that your membership benefits will continue uninterrupted.