Why do I have to provide my email address?
Is there a fee to join the Heritage Society?
There is no initial fee, but by joining the Heritage Society, you agree to accept the first four scheduled shipments of wine. Credit cards are charged approximately one week before shipments are sent. Within two weeks of joining, you will receive a membership Welcome email outlining the benefits and commitments of membership.
How long must I remain a member?
Upon joining, we ask that members receive the first four shipments of wine after which time they may choose to cancel their membership. However, we find that our members prefer to remain as such once they begin to enjoy the many benefits that the Heritage Society offers!
If I'm a member, am I still required to make reservations for tastings and experiences?
Yes. To ensure the highest quality of service, we require our members to make reservations for tastings and experiences. Please note that the maximum group we can accommodate is a party of ten and depends on availability. Although a credit card is required to make reservations, you will not be charged until the day of your visit and only if there is a fee.
Why is a signature required for delivery?
Federal law requires a signature of an individual 21 years of age or older for all deliveries that contain alcohol. We strongly recommend using a business address for your shipments to ensure prompt and safe delivery of your wine.
May I order more wine or merchandise between shipments?
Absolutely! Orders can be placed by visiting our online store, emailing us at firstname.lastname@example.org, or calling (707) 968-1144. When you sign-in using your account email and password, your membership discount will automatically be applied to your purchase. Shipments include Member-Exclusive pricing on select library vintages of wines, purchasable during the 30-day reorder window following receiving your shipment. A special 30% discount may also be applicable on New Release vintages during this reorder window.
How can I purchase a gift membership?
Membership to the Heritage Society makes a wonderful gift because the recipient is entitled to all of the benefits that come with being a member. Upon your request, we will send a welcoming membership packet to your gift recipient, and thereafter your credit card will be charged approximately one week before any wine shipments are sent. Whenever you would like the gift membership to end, simply notify us in writing at email@example.com.
How are charges tabulated for shipments?
Rubicon Members are charged approximately $300-400* per shipment in January, March, May, September, and November. Shipments are between 2-6 bottles, and members may choose to place a purchase in lieu of the standard shipment offering, so long as the price point meets or exceeds that of the corresponding shipment (i.e. if the January Shipment is $350, then the price point of the Purchase in Lieu of would need to be $350 or more before taxes and shipping). The actual amount charged will vary depending on the selection of wines contained in each shipment. *Plus taxes and shipping
All Heritage Society Membership are a one year commitment that renews automatically, unless otherwise canceled in writing at least two weeks ahead of the next shipment offering.
All sales are final. If a shipment is returned to us as undeliverable, we will reach out to you to coordinate a reshipment. A $25 Reshipment Fee will be applied to all orders that are returned by FedEx or UPS after (3) failed delivery attempts including those related to no one 21 years of age or older being present to sign for the wine delivery.
All updates for billing, shipping address, and shipping date must be communicated to us through writing to HeritageSociety@Inglenook.com or through your online account no later than four business days before the shipment processing date (always communicated through email ahead of each shipment offering). All requests to amend an order which has already been processed may incur additional fees, and the order may not be canceled after processing.
May I suspend a shipment?
Yes, Heritage Society members may suspend a shipment if needed. Rubicon members receive four shipments per year and may suspend one shipment per calendar year. The suspension request must be made in writing to HeritageSociety@Inglenook.com at least four days ahead of the shipment processing date. You will receive an email confirmation of the suspension from us and following the suspension, your shipments will be automatically reactivated. Because Excelsior members receive only two shipments per year, neither may be cancelled.
A membership may be inactivated for up to six months. An automatic Reactivation Date will be set from six months from the inactivation date. During the Inactive period, no member benefits (discounts on purchases, complimentary visits to the Chateau, or gifting experiences) will be accessible. Following the Inactive period, the next club shipment may not be suspended.
How do I cancel my membership or change my account information?
We understand that things can happen and membership may no longer be the best fit. Once terms of membership have been met (including accepting four shipments sent within the first year of membership), membership may be terminated at any time through writing to us at HeritageSociety@Inglenook.com. All cancellation requests must be made in writing at least two weeks ahead of the next scheduled shipment.
To make changes to your account profile, you may update your information online by signing-in with the email address and password on file for your account. We ask that you ensure your account profile reflects the correct contact and current credit card information to avoid missed shipments and delivery failures. Multiple missed shipments may result in membership cancellation.