Wine Educator
Location:
Rutherford, California
Job Summary

Essential Duties and Responsibilities: 

  1. Tasting & Members Salon – (90%)
  • Attend to the guests’ needs and assist in resolving any guest inquiries or complaints, taking into consideration appropriate options and elevating to manager if not resolved through this process.
  • Keep up-to-date with ABC regulations, adhering to established company policies and procedures regarding the handling and service of wine.
  • Possess a proficient knowledge of the estate wines and vineyards with a historical perspective in order to provide well rounded educational tours for guests.
  • Expertly discuss wine with guest and assist guest with wine selections.
  • Open wine bottles, taste wine before serving to guest for quality assurance.
  • Process transaction on POS system, wrap merchandise, process forms for shipment.
  • Inform guest of Wine Club membership options, detailing the benefits in order to sell memberships.
  • Provide wine service/tasting and facilitate sales to guests in the Member’s salon.
  • Set up and break down Tastings
  • Maintain all tasting areas, keeping them clean and orderly according to established standards and policies.
  • Keep up-to-date with reciprocal shipping laws and adhering to established policies regarding the shipment of wine.
  • Assist with and maintain daily inventory and order processing of wine to replenish stock throughout Chateau.
  • Assist in replenishing stock and depletions, including both wine and non-wine retail products.
  • Assist with quarterly wine and non-wine inventory as needed.

 

 

  1. Chateau Hospitality – (10%)
  • Support guest experiences throughout Chateau as needed:
    • Bistro – provide table and bar service for guests
    • Retail – give guests information about non-wine products and facilitate sales
    • Concierge – welcome and assist guests with reservations, check-in, and questions
    • Events – support event staff with tours, tastings, wine service, and sales during events
    • Other special projects as directed

 

Supervisory Responsibilities:        

This job has no direct supervisory responsibilities; but certain “Lead” positions may provide work leadership to other employees or take on additional responsibilities. 

Job Requirements:

Education/Experience:

High School diploma or general education degree (GED) and one to two years experience presenting and selling ultra premium wine.  At least level 1 certification for Court of Master Sommeliers or WSET.  Retail or restaurant experience preferred.  Must be at least age 21 to serve alcohol.

Knowledge, Skills and Abilities:

  • Adaptability - Ability to adapt to change in the workplace.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
  • Detail Oriented - Ability to pay attention to the minute details of a project or task.
  • Persuasive - Ability to influence others to change position or to adopt a specific point of view.
  • Presentation Skills - Ability to effectively present information publicly.
  • Relationship Building - Ability to effectively build relationships with customers and co-workers.
  • Reliability - The trait of being dependable and trustworthy.
  • Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
  • POS proficient in RMS or similar system
  • Knowledge of Napa Valley and vicinity amenities
  • Knowledge of wine and wine making techniques at Inglenook and other major wine regions of the world.

 

 

Physical Demands:

N (Not Applicable) - Activity is not applicable to this occupation

O (Occasionally) - Occupation requires this activity up to 33% of the time (0-2.5+hrs/day)

F (Frequently) - Occupation requires this activity from 33% - 66% of the time (2.5-5.5+ hrs/day)

C(Constantly) - Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

 

Stand – C, Walk – F, Sit – O, Handling/Fingering – F, Reaching Outward – F, Reaching Above Shoulder – O, Climb – O, Crawl – N, Squat or Kneel –O, Bend – F, Working at the computer - O

 

Lift/Carry

10 lbs or Less, F

11 – 20 lbs, F

21 – 50 lbs, O

51 – 100 lbs, N

Over 100 lbs, N

Push/Pull

12 lbs or Less, F

13-25 lbs, O

26-40 lbs, O

41-100 lbs, O

 

Other Physical Requirements

Vision (Near, Distance)

Sense of Sound (i.e. Machinery/tractor sounds)

Sense of Touch

Ability to wear Personal Protective Equipment (PPE) (Steel toe boots, safety glasses)

 

Work Environment:

Indoors and outdoors, occasionally exposed to inclement weather.

 

Other: (Includes licenses, certificates, age, etc.)

TIPS certified   

California Food Handle Card certified

Posted: March 21, 2019