Concierge - Seasonal
Location:
Rutherford, California
Job Summary

Essential Duties and Responsibilities: 

  1. Concierge, Host: (95%)
  • Greet and assist guests according to the needs of the business, promoting and selling Inglenook experiences, wine, and non-wine merchandise.
  • Assist guests with any inquiries regarding other wineries, restaurants, hotels, etc.
  • Assist and direct guests in the front gate area, sharing information about guest experiences and providing access to the property
  • Answer incoming calls, respond to or forward voicemails within the same business day.
  • Field guest and trade inquiries, providing correct information about Inglenook, sell tours.
  • Promote the Heritage Society and assist with reservations.
  • Process guest payments and purchases.
  • Enter guest information into POS system when they make a purchase, or book an experience.
  • Communicate arrival of guests, information about delays, for scheduled experiences, private events.
  • Keep notes on status of guests on daily guest list (time of arrival, # of guests, no shows, etc)
  • Keep accurate tracking information so we are able to assess guest count and demographics
  • Escort Heritage Tasting guests to the Pennino Salon in accordance with daily reservation shee.
  • Assign tables to walk-ins if space is available within guidelines for the day/level of staffing.
  • Possess a working knowledge of ReServe software to check and enter reservations as needed.

 

 

  1. Hospitality Support: (5%).
  • Provide coverage and back up for Chateau Hospitality staff when needed/directed by TR management.
  • Assist with other projects as assigned.

 

Supervisory Responsibilities:        

This job has no direct supervisory responsibilities; but certain “Lead” positions may provide work leadership to other employees or take on additional responsibilities. 

Job Requirements:

Education/Experience:

High School diploma or GED and one to two years administrative experience in hospitality field required.  Strong computer and organizational skills are a must. Excellent attention to detail and customer service,

 

Knowledge, Skills and Abilities:

  • Adaptability - Ability to adapt to change in the workplace.
  • Communication, Oral and Written - Ability to effectively communicate clearly and concisely.
  • Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
  • Detail Oriented - Ability to pay attention to the minute details of a project or task.
  • Organized - following a systematic method of performing a task.
  • Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
  • Relationship Building - Ability to effectively build relationships with customers and co-workers.
  • Time Management - Ability to utilize the available time to complete work within given deadlines.
  • POS proficient in RMS or similar system
  • Knowledge of Napa Valley and vicinity amenities
  • Knowledge of wine and wine making techniques at Inglenook and other major wine regions of the world.

 

Physical Demands:

N (Not Applicable) - Activity is not applicable to this occupation

O (Occasionally) - Occupation requires this activity up to 33% of the time (0-2.5+hrs/day)

F (Frequently) - Occupation requires this activity from 33% - 66% of the time (2.5-5.5+ hrs/day)

C(Constantly) - Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

 

Stand – C, Walk – F, Sit – O, Handling/Fingering – F, Reaching Outward – F, Reaching Above Shoulder – O, Climb – O, Crawl – N, Squat or Kneel –O, Bend – F, Working at the computer - C

 

 

 

Lift/Carry

10 lbs or Less, F

11 – 20 lbs, F

21 – 50 lbs, O

51 – 100 lbs, N

Over 100 lbs, N

Push/Pull

12 lbs or Less, F

13-25 lbs, O

26-40 lbs, O

41-100 lbs, O

 

Other Physical Requirements

Vision (Near, Distance)

Sense of Sound (i.e. Machinery/tractor sounds)

Sense of Touch

Ability to wear Personal Protective Equipment (PPE) (Steel toe boots, safety glasses)

 

Work Environment:

Indoors and outdoors, occasionally exposed to inclement weather.

 

Other: (Includes licenses, certificates, age, etc.)

TIPS certified   

California Food Handle Card certified

Posted: May 24, 2019