Frequently Asked Questions
Why should I join the Heritage Society?

Members of the Inglenook Heritage Society receive exclusive access to our wines and to events at the Chateau and throughout the country. In addition to increased bottle limits on our most limited wines, we also extend access to our Estate library and large format selections to our Heritage Society members. Members also receive discounts on experiences, wine and merchandise at the winery and via our online store.

What is special about the Excelsior level?

Excelsior members receive additional benefits, such as $10 flat-rate ground shipping on all twelve bottle orders, unlimited complimentary tasting visits, plus four tour and tasting passes to give to your friends and family, and the opportunity to host a private tasting in your home.  We also extend the 30% reorder discount to 375ml and 1.5L format bottles and craft special Excelsior-exclusive events.

Are reservations required for tastings?

Yes. To ensure the highest quality of service we require reservations for our members. Please note the maximum group we can accommodate is a party of ten and depends on availability. Please feel free to book online .  Although a credit card is required to book your visit, your credit card will not be charged until the day of your visit and we will only charge your credit card if there is a fee.

Is there a fee to join the Heritage Society?

There is no fee to join, but by joining the Heritage Society, you agree to accept the first two shipments. Credit cards are charged the week before club shipments are sent. All shipments are discounted at the member rate. After joining, you will receive a membership packet after about two weeks, outlining the benefits and commitments of membership.

How long must I remain a member?

We require members to receive the first two shipments, though we find our members don't want to leave after enjoying the benefits!

Do I receive special benefits as a Heritage Society member?

Yes, our Heritage Society members receive special discounts, exclusive access to our Estate library and large format wines, and invitations to member-only events.  Please note that benefits may change at any time, so check with us regularly for news.

How do I cancel my membership or change my account information?

You may contact us via email at heritagesociety@inglenook.com or call (707)968-1144. We are available Monday through Saturday from 8:30am-5:00pm PT.  You may update your information online at https://www.inglenook.com/Account/Membership Sign in with your email address on file and password and then make changes as needed.

What if I move or get a new credit card?

Please ensure that you keep us updated of any changes that may affect your membership. You may make changes to your account online at https://www.inglenook.com/Account/Membership or email us at heritagesociety@inglenook.com and we will take care of it for you.

May I skip a shipment?

Yes, Rubicon members may skip a shipment if needed. Rubicon members receive five shipments per year in January, March, May, September and November and may suspend one shipment at a time for up to two shipments per year. Each suspension request must be made separately, even for consecutive shipments. Each time you suspend, you will receive an email confirmation from us and continue to enjoy your membership benefits while suspended. Your membership will automatically be reactivated following the shipment.

Because Excelsior members receive only two shipments per year, we will hold your shipment until it is convenient for you, instead of skipping the shipment.

How do the charges work for the shipments?

The credit card on accounts is typically charged during the second week of the shipping month and shipments are sent the following week. The charge will be the retail value of your shipment, less your member discount, plus any applicable tax and shipping charges.

Why is a signature required for delivery?

Federal law requires a signature of someone 21 or older for all deliveries that contain alcohol. We strongly encourage using a business address for your shipments to ensure prompt, and most importantly, safe delivery of your wine.

I want to purchase a gift membership. How does that work?

Membership makes a great gift. We will send all shipments and membership materials to your gift recipient and your credit card will be charged for the shipments shortly before they are sent. Your gift recipient receives all of the benefits that come with being a member. We will also send them a membership packet, and gift notification shortly after you sign them up. When you are ready for the membership to end, simply notify us in writing.

Why do I have to give my email address?

We use your email address to notify you of upcoming shipments, changes to your account, and to send you invitations to exclusive winery events. We will never share or sell your email address.

Can I order more wine and merchandise between shipments?

Absolutely! We welcome you to call us at (707)968-1149 to place an order over the phone or visit our online store at https://www.inglenook.com/Purchase/ . Your membership discount will apply automatically to your purchase if you log in using your account email and password. Reorders of select wines from your most recent shipments within 30 days of receipt receive a 30% discount. Check your shipments for details once delivered.